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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Clarify the requirements for information
   • Scope and purpose for which the information is required are clarified
   • Timelines for collection and presentation of information is determined
2. Collect and organise information
   • Sources of information are identified
   • Information/data is obtained and appropriately recorded in accordance with legislative requirements
   • Information/data is checked to see that it is accurate, up to date and comprehensive
   • Information/ data is organised for ease of use
3. Analyse and draw conclusions, if necessary
   • Information /data is interpreted and analysed
   • Significance of information/data is determined and discussed with appropriate personnel
   • Conclusions based on information/data are drawn, if required
4. Present information in appropriate format
   • Information is presented in an appropriate format and in accordance with organisation procedures
   • Completeness and accuracy of the information/data and justification of the conclusions are evaluated
   • Deadline for presentation of the information is met

Required Skills

Required skills

communication skills to determine and confirm information using questioning and active listening as required liaise with others share information listen and understand use language and concepts appropriate to cultural differences numeracy and IT skills to perform calculations related to achieving required outcomes use computer applications word processing spreadsheet database specific purpose computer systems to assist in achieving required outcomes access and update records electronically use internet information literacy skills to read and interpret documentation from a variety of sources and record and consolidate relevant related information research and analysis skills for accessing and interpreting relevant information organisation skills including the ability to plan and sequence work data collection analysis and interpretation skills appropriate data presentation skills writtenoral file management and organisation skills appropriate written and oral interpersonal skills

Required knowledge

investigation methods knowledge of organisation policies and procedures knowledge of organisation products and services knowledge of information technology and communication systems knowledge of relevant legislative reporting requirements

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the ability to clarify requirements for collection of information collect and organise information analyse information and draw conclusions present information in appropriate formats utilise organisation technology
Context of and specific resources for assessment	Assessment must ensure competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment access to and the use of a range of common office equipment technology software and consumables access to organisation records access to organisation policies and procedures
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge The following examples in combination are appropriate for this unit evaluating an integrated activity which combines the elements of competency for the unit or a cluster of related units of competency observing processes and procedures in workplaces verbal or written questioning on underpinning knowledge and skills evaluating samples of work accessing and validating third party reports setting and reviewing workplace projects and business simulations or scenarios
Guidance information for assessment

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Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Information may include:	basic information for management regulator/government reporting routine statistical reports.
Sources of information may be:	Australian Bureau of Statistics (ABS) government departments computerised or manual libraries (organisation libraries or other libraries such as public or university libraries) professional bodies workplace document and computer files.
Legislative requirements may include:	Disability and Discrimination Act Equal Opportunity Act industry codes of practice legislation relevant to personal injury and rehabilitation industry sectors Occupational Safety and Health Act Surveillance Act Workplace Relations Act.

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